Motif

Our 3PL Services

Experience effortless, full-spectrum 3PL logistics and fulfillment services

RELIABLE FULFILLMENT. 
POWERED BY AI PRECISION. 
BACKED BY SCALE.

At eStore, we understand that deliveries define your brand. Our tailored 3PL logistics and fulfillment solutions, powered by AI precision, ensure you meet customer expectations with ease. From branded packaging and same-day delivery to seamless returns and diverse shipping options, we help you protect your reputation. Our flexible 3PL services are designed around your specific needs, offering cost-effective solutions for big-box retailers and omnichannel consistency across all sales channels. Choose a fulfillment partner as committed to your customers as you are, with solutions built to match your unique business.
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Multichannel Made Simple

Simplifying complex retail operations

Perfect for retailers juggling both physical stores and online channels, our fulfillment services ensure a seamless, high-quality experience across every customer touchpoint. From same-day delivery to branded packaging and real-time tracking, we bring speed, consistency, and control to every order.

B2B & DTC fulfillment

Consolidate operations and cut costs with a single system that serves both business and consumer channels—without the need for duplicate stock.

Retail distribution

We support direct-to-store fulfillment across all retail models, including your own locations, independents, and major retailers.

Marketplace fulfillment

Tailored workflows and integrations to meet specific marketplace requirements—Amazon, eBay, The Iconic, Myer Market, and more.

Same-day fulfillment

Same-day pick, pack, and dispatch with three-hour delivery options for orders placed before 4pm.

Cross-docking

Streamline your supply chain with minimal handling—reducing time, cost, and warehouse touchpoints.

Returns

Flexible and comprehensive returns handling with systems designed to simplify the process for both your team and your customers.

Multichannel integrations

Connect every sales channel into one unified platform for total visibility and smoother operations.

Smart logistics software

Stay in control with real-time inventory data, live order tracking, and automated stock movement updates.

Woman in an orange top using a tablet at night in a modern office, surrounded by documents and softly lit workspace.
Connected Systems

Easy integrations that keep everything in sync

We know most retailers already rely on a stack of tools to run their business—so we’ve built our tech to work with them. eStore integrates with over 100 leading platforms, letting you sync inventory, automate orders, track shipments, and consolidate data across all your sales channels. Whether you’re streamlining multichannel sales, managing complex stock levels, or supporting your finance and customer service teams with real-time accuracy, we help you keep systems connected and operations running smoothly.

We deliver tailored, tech-enabled 3PL solutions designed to meet the fulfilment needs of retailers across every sector.

Smart Fulfillment That Scales

Flexible 3PL solutions for every product type and order profile

No two businesses are alike, and neither are their logistics needs. With over 16 years of experience, we’ve mastered the complexity of modern retail logistics, from pure-play online retailers and national brick-and-mortar chains to intricate wholesale operations. Whether you're shipping lightweight, high-SKU items or managing heavy, oversized products with complex handling needs, our tailored 3PL services adapt to you. No matter the size, shape or challenge, we deliver with precision, every time.

Small Goods, High-Volume Orders

Fast-moving items with high SKU counts demand speed and accuracy. Our AI-driven systems and autonomous mobile robots enable rapid, system-directed picking with 99.9% accuracy—even at peak volume.

Medium Goods, Mixed Orders

Products like apparel, homewares, or health and beauty items often vary in size, fragility, and packaging. Our flexible processes adapt to each item’s needs—ensuring accurate picking, efficient packing, and a consistently branded experience.

Bulky & Heavy Goods

From furniture and appliances to gym equipment, large-format goods require specialised handling and storage. We support this with custom racking, dedicated zones, and expert last-mile coordination—including B2B deliveries to stores through our 3PL warehouse network.

Kitted & Bundled Products

Gift packs, multi-item subscriptions, and bundled SKUs require consistency and care. Our systems ensure accurate assembly and premium presentation—so every unboxing feels intentional and on-brand.

Fragile & High-Value Items

Breakable and premium goods need extra protection and security. We offer tailored packaging, secure storage, and full traceability to ensure these items are handled with care from dispatch to doorstep.

Trust your brand to Australia’s most advanced 3PL logistics provider

We don’t just fulfil orders; we deliver delight

Our clients have earned millions of 5-star reviews, thanks to fulfilment that consistently exceeds expectations and delights customers.

100% system-driven for unmatched accuracy and speed

Our automated processes ensure fast, precise order fulfillment so your customers receive exactly what they expect.

The fastest order fulfillment on the market

Instant order scheduling, autonomous picking and packing, and a 4pm cut-off for same-day Fulfillment shows customers that their needs are valued.

Smarter shipping solutions that save you more

Leveraging our freight buying power, advanced cost-optimisation tools, and trusted carrier partnerships, we consistently minimise your shipping expenses.

The results speak for themselves, so do our customers

Managing our e-commerce business means overseeing a diverse range of luxury homewares—from bedding and towels to throws and cushions. We needed a partner who could manage this variety with efficiency and cost-effectiveness, and eStore’s AI-powered AMRs stepped up to the challenge. Their ongoing commitment to optimisation, including integrating multiple shipping carriers to better serve our needs, has streamlined operations and reduced costs. Even through the disruption of COVID, when our sales volumes more than doubled, eStore adeptly navigated logistical complexities, ensuring our customers received excellent service every time.

Head of Purchasing, Planning & Sourcing

Luxury homewares brand

Before partnering with eStore, our previous logistics solution faced challenges, particularly with fulfillment speed and inventory accuracy. Thanks to eStore, we now offer same-day delivery of our products, which is essential for customers needing quick access for weekend plans or sudden weather changes. This service has significantly boosted our conversion rates, and our customers consistently praise the speed and reliability of our deliveries. With eStore’s same-day service, we now offer a variety of delivery options tailored to each customer’s needs, ensuring that spontaneous adventures can go ahead, no matter what the weather brings!

Head of Operations

Australian waterproof footwear brand

eStore has been an important partner over the years. Our top priority is delivering an exceptional end-to-end experience for our customers, and working with eStore allows us to offer best-in-class fulfillment while staying asset-light. As we plan for strong growth in the coming years, we know this personalised fulfillment setup with eStore will be key to helping us get there.

Chief Executive Officer

Leading online furniture & homewares retailer

Black Friday and Cyber Monday 2023 exceeded all expectations, with orders skyrocketing to new heights. eStore rose to the challenge with agility, operating from two fulfillment centres and collaborating closely through daily meetings and strategic planning. Their support ensured seamless deliveries for tens of thousands of customers during the holiday rush. Detailed reporting and open communication helped us adapt as we surpassed forecasts and navigated shifting delivery windows. eStore wasn’t just a 3PL partner—they felt like an extension of our team.

Global Fulfilment Manager

Sustainable underwear & essentials brand

For over seven years, eStore has been a dream partner. They efficiently ship full cases of wine from two fulfillment locations, helping us reach customers across Australia. Their kitting services let us create curated cases tailored to individual preferences—boosting customer satisfaction and brand appeal. No matter the challenge—whether it’s growth, market shifts, or regulatory changes—eStore adapts with ease, keeping operations running smoothly. Their dedication has been key to our success, and we look forward to raising a glass to many more years together!

General Manager

Australian online wine retailer

Before partnering with eStore, our former fulfillment provider caused daily struggles with delays, mismanaged inventory, and a lack of transparency. Since transitioning, eStore has transformed our business. Their efficient operations have resulted in a significant increase in repeat customers, faster deliveries, and rigorous order accuracy, all of which have enhanced our overall service quality. Internally, we've drastically reduced customer service inquiries, enabling our team to focus on growth and product development rather than damage control. Partnering with eStore has dramatically uplifted our online reputation, as reflected in the number of positive customer reviews we now receive.

Founder & Owner

Online retailer of children’s toys and goods

Working with eStore allows us to focus on what we’re good at, while leaving the operations to the experts. We get access to the type of world-class warehousing and fulfillment that would be out-of-reach for a business like ours otherwise. We can scale up and down as needed, while also meeting customer demand for super-fast delivery.

Co-founder and General Manager

E-commerce brand for mountain biking products

You have questions? We’ve got answers

What is the meaning of 3PL?

3PL stands for third-party logistics. It refers to outsourcing your warehousing and order fulfillment to a specialist provider. A 3PL handles everything from receiving stock and storing inventory to picking, packing, shipping, and returns management—allowing your business to scale without the operational complexity. The term is often used interchangeably with order fulfillment.

What is the difference between 3PL and 4PL?

While 3PL (third-party logistics) providers manage warehousing, inventory, and fulfillment, 4PL (fourth-party logistics) providers oversee the entire supply chain. A 4PL acts as a single point of contact, coordinating multiple logistics partners (including 3PLs) to optimise the full supply chain end-to-end.

Can you explain the concept of 3PL?

3PL refers to outsourcing logistics functions such as storage, shipping, inventory management, and returns to a dedicated provider. Businesses use 3PL services to save time and cost, improve customer satisfaction, and scale efficiently—without building in-house fulfillment infrastructure.

How does 3PL work?

Once your inventory arrives at the 3PL warehouse, it’s stored and tracked in their system. When a customer places an order, the 3PL picks, packs, and ships it on your behalf. Their technology integrates with your sales channels to ensure a seamless, real-time fulfillment process.

What are the key functions of a 3PL provider?

A 3PL typically handles:

  • Receiving and storage of stock
  • Inventory management
  • Order processing
  • Pick and pack
  • Shipping and last-mile delivery
  • Returns and reverse logistics

What are the advantages of using a 3PL service?

Outsourcing to a 3PL gives your business access to scale, expertise, and automation—without the overheads. Key benefits include:

  • No need to invest in warehousing or fulfillment staff
  • Faster delivery through automation and optimised processes
  • Lower shipping costs via bulk freight buying power
  • Expert support to improve accuracy and customer experience
  • More time to focus on growth, marketing, and product development

Can I inspect my stock at your 3PL warehouse?

Yes. You’re welcome to make an appointment to inspect your stock at any of our warehouses.

What service level guarantees do you offer?

We offer clear SLAs for accuracy and speed across inventory and order fulfillment. And we stand by them—if we don’t meet our agreed service levels, we’ll credit the relevant service fees. It’s our way of putting skin in the game and giving you peace of mind.

Can you use my branded packaging?

Absolutely. We can pack your orders using your custom or branded packaging to create a premium, consistent unboxing experience for your customers.

Do you perform kitting at your 3PL warehouse?

Yes. Our team can pre-assemble kits or bundles according to your specifications. Once kitted, they’re added to your inventory and ready to ship as soon as orders come in.

Do you offer retail store fulfillment?

Yes. We support omnichannel fulfillment, including retail store replenishment. Our systems allow you to manage eCommerce and retail orders from a single inventory pool.

Do you fulfil Amazon marketplace orders?

Yes. We fulfil marketplace orders for sellers across Amazon, eBay, Kogan.com, Catch, MyDeal, Hardtofind, and more. With eCommerce marketplace sales growing fast in Australia, our 3PL services help you stay competitive and efficient.

Where are your 3PL warehouses located?

We operate a national network of high-tech fulfillment centres in Melbourne and Sydney, strategically located for fast, cost-effective delivery across Australia.

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