A carrier built exclusively for your online store: our partnership with Parcel Right

Big news: eStore Logistics has partnered with Parcel Right, a delivery carrier built from the ground up for ecommerce. As the newest addition to our carrier network, they bring 96% national coverage and a pricing model that eliminates surprise fees altogether.

Every retailer ships differently. Some of your parcels need to cross a city in a day, others need to reach a farm gate three states away, and some don't fit in a parcel at all. That's why we don't bet everything on one carrier. We build a mix of specialists instead, letting our Least Cost Routing system automatically select the most cost-effective option for every single order. Parcel Right is the latest specialist to join that mix.

Who is Parcel Right?

Parcel Right is part of DAI, an ecommerce parcel delivery specialist with more than 25 years in the space, trusted by some of Australia's most well known brands. Its national network is purpose-built to support online retailers and manage high-capacity demand, with depots already spanning Sydney, Melbourne, Brisbane, and Perth. It's an ecommerce-only network, built to handle freight across categories including beauty, footwear, fast fashion, electronics, and athleisure, exactly the kind of freight our customers ship.

Pricing built for ecommerce

Let's talk about the bottom line. The biggest win for your finance team is the pricing structure itself. Parcel Right charges on dead weight only. There are no hidden fees, and crucially, zero fuel surcharges. The rate you're quoted is the rate you pay, putting an end to month-end billing surprises. As long as your parcels are under 1.05m, 22kg dead weight, and 40kg cubic weight, you're squarely in Parcel Right's sweet spot. Every shipment also comes with complimentary limited liability cover for lost and damaged freight, included as standard.

Greener deliveries, lower carbon footprint

Sustainability isn't a nice-to-have for online shoppers anymore, it's a filter they buy through. Parcel Right's fleet is progressively electrifying with EV van collections and deliveries, so "we're delivering greener" stops being a slogan and starts being something you can actually point to.

Tracking that keeps customers in the loop, every step

Delivery anxiety is real. Parcel Right tackles it with a proactive, clean tracking journey:

• Kept in the loop: Your customers get automated SMS and email updates at every major milestone, from "we've got your parcel" to "your delivery is on its way."
• No more ghost parcels: If a package can't be left safely, it isn't left to chance. Recipients are automatically notified and redirected to a secure HUBBED collection point.
• Real humans, no robots: If something goes wrong, your customers won't get stuck in an endless chatbot loop. They can call a dedicated 1300 support line and speak directly to a team member who can actually help.

Rounding out our carrier network

By plugging Parcel Right into our Least Cost Routing system, we're expanding the mix of options available to automatically route your orders. It joins recent additions like Team Global Express (for regional and rural reach), Direct Freight Express (for oversized cartons, pallets, and B2B freight), and GoPeople (for fast Melbourne and Sydney metro delivery). Parcel Right rounds this out with a national metro reach dedicated exclusively to ecommerce parcels.

Our full carrier network runs well beyond this list, and we continually add to it as the profiles our customers ship evolve. By automatically matching every order to the optimal carrier based on cost, speed, and coverage, we ensure no single carrier's limitations become your bottleneck, with zero manual effort from your team.

What's next

Your Strategic Account Manager will be in touch with a personalised savings analysis showing what Parcel Right could save you, based on your own order history and freight profile. They'll also share onboarding timelines, rate details and freight profile requirements so you can plan ahead.